QUALITY SYSTEMS & PROCESS IMPROVEMENT SPEC.

Critical features of this job are described under the headings below. They are not meant to be all inclusive and are subject to change at any time due to reasonable accommodation or other business reasons. General Purpose of the Position: This role is an opportunity to strengthen and improve how the business documents, standardizes, and continuously improves its processes. The Quality Systems & Process Improvement Specialist will partner with global teams to design, implement, and maintain quality systems and documentation that make critical information clear and accessible, helping the organization scale growth, drive efficiency, and make a meaningful impact across the business. Current Projects Integrated Management System (IMS) Development – ISO 45001 Lead the development and implementation of the Integrated Management System to align with ISO 45001 requirements. Identify gaps between current practices and ISO standards and support corrective action planning. Coordinate with cross-functional stakeholders to document, standardize, and maintain system processes. Support readiness activities for certification audits, including documentation control and evidence collection. Logistics Procedures Documentation Project Collaborate with James Philips and logistics stakeholders to document end-to-end logistics processes and procedures. Translate operational workflows into clear, controlled procedures aligned with quality and compliance requirements. Ensure logistics documentation is integrated into the IMS and maintained according to document control standards. Quality Communications QA Monthly Newsletters Develop, write, and curate monthly QA newsletters highlighting quality metrics, initiatives, audit outcomes, and key updates. Coordinate input from Quality, Operations, and Leadership teams. Distribute newsletters to relevant stakeholders and maintain communication records. Lessons Learned Monthly Newsletters Collect lessons learned from projects, audits, incidents, and continuous improvement activities. Analyze trends and convert findings into actionable, easy-to-understand communications. Create and distribute monthly lessons learned newsletters to promote organizational learning and prevention of repeat issues. Quality Audits Provide support for internal and external audits, including audit preparation, scheduling, and coordination with auditors. Assist in the development, review, and distribution of audit reports. Track audit findings, corrective actions, and closeout activities. Maintain and oversee the Post-Project Audit Register to ensure timely follow-up and continuous improvement. Management of SFFS Dashboards Maintain and update SFFS quality dashboards with accurate and timely data. Validate data sources and ensure alignment with quality reporting requirements. Monitor trends and support reporting for leadership review and decision-making. Required Qualifications Proven experience…