RCM Customer Service Agent

Job Description: RCM Customer Service Agent Department: RCM Patient Experience Reports To: Associate Manager Job Title: RCM Customer Service Agent Work Location: Pune -India, Onsite Employment Type: Full-Time Experience Level: 1–2 years Work Location - Pune (Work from Office) Shift timings - (7:30 PM - 4:30 AM) IST​ About the Role The RCM Customer Service Agent serves as a primary point of contact for patients, providing support related to billing, account balances, and payment resolution. This role is responsible for answering incoming patient calls and following up via email, helping patients understand and resolve questions about their accounts with clarity and empathy. The ideal candidate combines strong communication skills with a solid understanding of revenue cycle and healthcare billing processes. Benefits Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.  Quarterly Company-Wide Recharge Days Peer-based incentive “Cheer” awards Tuition Reimbursement Program To know more about the benefits and culture at Veradigm, please visit the links mentioned below: - https://veradigm.com/about-veradigm/careers/benefits/   https://veradigm.com/about-veradigm/careers/culture/   #LI-SL1 Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set?  If so, please scroll down and tell us more about yourself!