RCS Manager Training

Position located in Pune, India Office. Working hours Monday thru Friday 7:30pm - 4:30am POSITION-SPECIFIC OVERVIEW This position is responsible for designing, delivering, and continuously improving the training curriculum that prepares new and tenured associates to perform front-end, mid-cycle, and back-end revenue cycle functions accurately and compliantly. This role partners with Operations, Quality, Workforce Management, and Client Services to close skill gaps, accelerate new-hire time-to-proficiency, and sustain the production quality, productivity, and compliance standards that RCM clients require. The Training Manager owns the training lifecycle end to end: needs assessment, curriculum design, delivery, certification, and post-training performance tracking, and serves as the primary escalation point for all learning and capability-building activities within the account or business unit. CORE RESPONSIBILITIES Lead, coach, and develop a team of training consultants, instructional professionals, and learning specialists to ensure high-quality delivery of training services and learning solutions. Establish team priorities, allocate resources, and manage workload to support organizational objectives, client commitments, implementation activities, and operational requirements. Oversee the design, development, delivery, and maintenance of training programs, curricula, learning materials, and performance support resources. Partner with business leaders, clients, product teams, implementation teams, and other stakeholders to identify learning needs and develop training strategies that support business goals and successful solution adoption. Ensure training programs effectively support onboarding, workforce readiness, product utilization, workflow adoption, and business process execution. Monitor training effectiveness through performance metrics, learner feedback, assessments, and business outcomes, implementing improvements to enhance learning impact. Establish and maintain standards, methodologies, and best practices for instructional design, training delivery, content development, and learning measurement. Manage the development and maintenance of training content to ensure accuracy, consistency, regulatory compliance, and alignment with product and service enhancements. Support organizational change and client implementation initiatives through learning strategies, knowledge transfer plans, and readiness programs. Collaborate with cross-functional leaders to ensure learning programs align with customer needs, operational priorities, and strategic objectives. Manage departmental budgets, vendor relationships, learning technologies, and other resources as assigned. Foster a culture of continuous learning, innovation, professional development, and operational excellence within the team. REQUIRED QUALIFICATIONS Bachelor's degree in Education, Instructional Design, Business Administration, Healthcare Administration,…