ReBIRD Specialist

About ARC’TERYX Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production.​ The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way.​ Timeless quality, intuitive design and simplicity result in unrivaled performance at the point of extreme need.​ About the Opportunity Arc’teryx is looking for a passionate and technically skilled ReBIRD Specialist to join our team at Commercial Bay in Auckland. In this unique role, you will lead the delivery and ongoing development of ReBIRD services across the New Zealand market. Combining hands-on repair expertise with customer service, technical leadership, training, and process improvement, you will help extend the life of Arc’teryx products while delivering an exceptional experience for our customers. As our market-level ReBIRD subject-matter expert, you will provide technical guidance to store teams and ReBIRD operators, manage complex repair and warranty cases, and help ensure our services are delivered safely, consistently, and in line with Arc’teryx brand standards. What You'll Be Doing Deliver high-quality product assessments, repairs, care, and circularity services across in-store, online, warranty, and B2B channels. Provide customers with clear and practical advice regarding repair options, expected outcomes, and service timeframes. Act as the market subject-matter expert for ReBIRD services, product care, repair techniques, materials, and equipment. Manage complex or technically challenging repair and warranty cases through to resolution. Develop and deliver technical onboarding, training, and coaching for ReBIRD operators and relevant store teams. Support consistent technical standards, procedures, and safe working practices across the operator network. Monitor service performance, identify trends, and provide practical insights that support continuous improvement. Partner with Retail, Brand, Customer Service, Warranty, Product, and Operations teams to strengthen and grow ReBIRD services. Support ReBIRD events, activations, workshops, and customer education initiatives. Identify technical or operational risks and recommend appropriate corrective or preventative action. What We're Looking For At least one year of experience in retail leadership, specialist retail services, technical customer service, repair services, or a comparable role. Strong hands-on technical capability, ideally involving sewing, garment repair, alterations, manufacturing, product care, or a related discipline. The ability to assess and resolve complex customer or technical cases. Experience training, coaching, or developing the capability of others. Strong written and verbal communication skills. Confidence interpreting service information, identifying trends, and communicating practical insights. Strong organisational skills and the ability to manage…