Receivables Support Representative

Receivables Support Representative – Collections, Billing & Accounts Receivable Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections, resolve billing issues, maintain accurate account records, and support consistent cash flow. This is a hands-on accounts receivable and collections role for someone who takes ownership of customer accounts from initial follow-up through final resolution. You will be responsible for: Following up on past-due accounts and securing payments Resolving billing and invoice discrepancies Managing receivables cases in Salesforce Documenting payment commitments and customer interactions Supporting auto-pay enrollment Identifying recurring billing issues and improving processes If you have experience in accounts receivable, collections, billing support, or customer account management and are persistent, organized, and comfortable handling high-volume customer communication, this role is a strong fit. What You’ll Own Collections & Accounts Receivable Execute daily outbound collections through phone and email Follow up consistently on past-due invoices and outstanding balances Secure payments and document payment commitments Monitor aging accounts and help reduce delinquency Maintain structured follow-up schedules until balances are resolved Identify eligible customers and encourage auto-pay enrollment Balance collection urgency with a professional customer experience Billing & Invoice Resolution Investigate invoice discrepancies and customer billing concerns Resolve account setup issues and system-related billing errors Identify the root cause of billing problems rather than applying temporary fixes Coordinate with internal teams when additional support is required Provide customers with clear explanations and resolution updates Help prevent recurring billing issues through accurate investigation and documentation Salesforce & Receivables Case Management Open, manage, update, and close billing cases in Salesforce Maintain clear documentation for every customer account and case Record: Calls and emails Payment commitments Billing issues Investigation details Follow-up actions Final resolutions Keep CRM records accurate, complete, organized, and audit-ready Confirm customer understanding and resolution before closing cases Customer Communication Communicate professionally and confidently with customers regarding outstanding balances Handle payment objections and billing concerns with empathy and persistence Provide proactive updates on billing investigations and payment status Guide conversations toward clear next steps and resolution Maintain positive customer relationships throughout the collections process Process Improvement & Reporting Identify recurring billing, collections, and account issues Flag accounts requiring escalation or…