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Recovery and Collections Specialist

nbtbancorp · Norwich, New York · United States · On-site

Posted Sep 24, 2026

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Pay Range: $18.50 - $23.42 Review, analyze and coordinate the enforcement of the banks interest in default situations, such as repossessions, foreclosures and bankruptcies. May coordinate and oversee outside inspections of collateral, including the monitoring of Floor Plans. Interact with internal and external customers regarding collection situations. Inspect and preserve the Bank’s collateral. Review consumer credit bureau disputes. Prepare reports and various other clerical duties, including maintenance of files, as required. Education and Experience: High School graduate or GED Prior collection experience preferred Skills and Abilities: Good communication skills. PC skills with proficiency in word and excel. Good understanding of collections. Unique Job Characteristics and Requirements: May require weekend hours, and hours outside of regularly scheduled workday.  Some travel required. Valid driver's license.  Occasional collateral/property inspections. Tasks Performed: 55% - Review, analyze and coordinate the enforcement of the banks interest in repossessions, foreclosures and bankruptcies. Oversee inspections of the banks Collateral, including the monitoring of floor plans as required. 15% - Monitor, research and complete required paperwork. Prepare and maintain reports and tracking systems. review credit bureau disputes, provide timely resolution to credit reporting agencies 15% - Respond to inquiries from external and internal customers in a timely and efficient manner. 15% - Other duties as assigned. Physical Requirements: Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.  Wellbeing   At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.  Community Involvement   NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.  Culture   NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.  Career Development   Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.  Total Rewards   NBT recognizes and rewards your contributions with competitive compensation, comprehensive…