Resource Deployment Manager

Together we are powering the future of Higher Education Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity Ellucian is seeking a Resource Deployment Manager who will be responsible for working collaboratively to facilitate efficient and effective scheduling of Professional Services’ resources into our customer base. The successful candidate will be able to handle multiple resourcing demands from a variety of consulting practices, including strategic, functional, and technical resources. Successful candidates must be able to multi-task and have the ability and energy required to field multiple demands within a dynamic Professional Services team. Where you will make an impact Serve as an expert working with Professional Services resourcing system (Certinia) Develop and maintain effective working relationships with team members and peers Work collaboratively with assigned Practices to support effective and timely scheduling of consulting resources and scheduling of complex projects Identify, document, and recommend process improvements for any identified gaps in corporate resourcing process or system functionality Manage the detailed tracking of resource requests and accurate updating throughout the staffing process Mitigate escalations and ensure consultants’ utilization is balanced across the assigned Practice Make effective use of technology where appropriate for communication, monitoring trends in resource use, and documentation Work with practice and project leadership for Ellucian, identify resource needs and assign appropriate support in a timely manner Manage schedule conflicts and work towards amicable solutions Review, manage, and execute staffing of resource requisitions with partner teams Build strategic relationships with services partners to ensure access to high-quality resources. Produce reporting on utilization, forecast accuracy, and resourcing risks. Maintain accurate resource data across internal systems and support audits and dashboards. Ensure various…