Refining Sales Coordinator (Markham)

About Umicore Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage. With ambitions like this, imagine what you could do? About Jewellery & Industrial Metals A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine jewellery, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these materials we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in. What you will be doing Coordinate and manage the settlement of refining lots, contacting customers to resolve discrepancies and obtain missing documentation. Communicate technical details of incoming refining lots to current and prospective customers, including explanations of pricing structures, refining methods (metallics vs. sweeps), and counter purchase versus refining options. Train Refining Clerks and Customer Service staff on proper identification, combination, and treatment of refining lots, as well as accurate documentation procedures. Provide guidance to Security on processing incoming lots. Review and validate new quotes for accuracy; input and maintain pricing structures within SAP. Utilize Business Objects to generate targeted mailing lists, design and execute refining promotions, and analyze campaign results. Prepare and authorize customs documentation; coordinate domestic and international shipments, including cross-border transactions with the United States. Communicate refining results to customers, review settlement options, provide market-based quotations, and explain pricing components, deductions, and market fluctuations. Address and resolve customer complaints by reviewing assay results, providing technical explanations, offering solutions, and coordinating retesting when required. Conduct proactive sales outreach to secure refining lots, respond to quote requests, and educate customers on refining processes both administratively and technically. Audit incoming refining lot documentation for completeness and accuracy following processing by Security and Refining Clerks. Process settlements including Ready Stock, Custom Orders, or return metal orders; manage credit card transactions and settlement deductions for outstanding balances or metal obligations. Provide dedicated account management for key refining customers…