Regional Customer Service Specialist

Sinclair is Hiring! Join Our Team as a Regional Customer Service Specialist We are currently recruiting for Regional Customer Service Specialist at our Frankfurt office. The Regional Customer Service Specialist will be responsible for managing the complete Order-to-Cash (O2C) process for the assigned region and delivering an exceptional customer experience. Acting as the primary operational contact for customers, distributors and internal stakeholders, the role ensures customer orders are processed accurately, fulfilled on time, invoiced correctly and resolved efficiently. The role works closely with Commercial, Supply Chain, Planning, Manufacturing, Logistics, Finance, Regulatory Affairs and Quality to ensure operational excellence, regulatory compliance and continuous improvement across the customer journey. The ideal candidate must be a German Speaker. What You Will Be Doing: · Own the end-to-end Order-to-Cash process from order receipt through delivery, invoicing and issue resolution. · Process customer orders accurately and within agreed service levels. · Monitor order fulfilment, proactively managing backorders, shortages, delivery changes and customer communications. · Coordinate with Planning, Manufacturing and Logistics to optimise product availability and on-time delivery. · Partner with Finance to resolve invoicing, credit hold, payment and pricing issues. · Maintain customer master data and ensure ERP accuracy. · Serve as the primary Customer Service contact for assigned countries, customers and distributors. · Manage customer enquiries, complaints, returns, credits and escalations professionally. · Identify operational risks and recommend corrective and preventive actions. · Support process harmonisation, ERP improvements and continuous improvement initiatives. · Prepare customer service reports and KPI dashboards. · Support business continuity and provide regional backup where required. Your skills and experience · Degree in Business, Supply Chain, Logistics or related discipline (or equivalent experience). · 3–5+ years' experience in customer service, order management or supply chain within pharmaceuticals, medical devices or medical aesthetics. · Strong understanding of Order-to-Cash processes. · Experience with ERP systems (SAP preferred) and Microsoft Office. · Excellent communication and stakeholder management skills. · Strong analytical, organisational and problem-solving capability. · Ability to work across multiple countries and functions in a fast-paced environment. Career Path Regional Customer Service Specialist → Regional Customer Service Lead → Global Customer Service Manager. About Sinclair Sinclair is a global medical aesthetics company, manufacturing and commercializing a wide portfolio of injectable and EBD treatments to support a consumer’s full aesthetic journey. Founded in 1971, Our products are available in more than 55 countries through our direct presence in key global…