Regional Operations Manager - Traffic Management

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth. Department: Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions. Sapphire Traffic Management Solutions have depots across the UK. Our fleet cover high and low speed solutions supported by the in house CAD, Planning and Streetworks Team to ensure compliance and accuracy. The Team utilise the latest technology to minimise disruption to allow works to be undertaken safely while keeping the road network moving. Purpose of the role: Based in Reading, the Regional Operations Manager will be responsible for multiple TM Depots locations, each with a depot manager, and a large workforce. This dynamic operational management role comes with a significant amount of responsibility. Heading up delivery across a multi-depot network, you will be expected to ensure profitable delivery of sales lines across a fast-moving reactive and planned environment. You will be working with regional and national clients across all commercial and industrial sectors and delivering service that meets a variety of SLAs and KPIs. You will ensure the consistency and quality of delivery that maintains the company's reputation. Location: Reading and Kidlington (travel between the two sites) Hours: 50 hours per week (Monday to Friday, 7am-5pm) Key Responsibilities Delivery of budget for the South depots for a high volume 24/7 reactive and planned traffic management service across a multi-sector client base. To ensure the smooth, effective, and proactive delivery of service across the depot network, maintaining consistency and quality in all service streams within the core business sector. To lead by example and instill the core values of the business. Ensuring that ‘what matters to the customer’ is at the heart of everything your depots and your teams do. Managing the cost-effective delivery of service while achieving the high quality of service Lanes customers have come to expect. Ensuring that client SLAs and KPIs aligned with their company philosophies are exceeded. Be a ‘go to’ person on a day-to-day basis about all operational issues in your region and a role model for peers both inside and outside Lanes. Motivate and develop each team to be accountable for a right first-time approach and to deliver exceptional customer service. Key Requirements Skill and Experience: You must have a full UK driving licence Confident in systems and functions Experience of leading and supervising a team - Operational Managerial experience required To hold NRSWA accreditation LANTRA 12ABCD …