Regional Operations Specialist

Great Place To Work Certified™ Best Workplaces™ in Retail & Hospitality 2025 Regional Operations Specialist Reports to: Regional Operations Manager, Prairies Location: Edmonton, AB Annual Salary: $70,000 to $75,000 based on experience We are looking for a Regional Operations Specialist to join our Operations Team in the Prairies. This position reports to the Regional Operations Manager, Prairies and will provide high level of in-bakery operational support, training, guidance, and oversight to deliver improvements in bakery sales, operating profit and standards. Responsibilities include: Conduct regular bakery visits/assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality and support implementation of changes as necessary Where appropriate, provide in-bakery training and operational support to address improvement opportunities for increasing bakery sales Coordinate and implement local marketing initiatives Implement plans to improve franchise operating profit across portfolio as directed by the Regional Director Attend in-person production process reviews (e.g., recipe compliance) Conduct in-bakery reviews of actual production vs. production schedules Attend Quarterly and Annual Business Reviews as required and contribute to discussions to ensure outputs align with in-bakery actions Monitor and ensure bakeries meet standard expectations, and implement with franchisees actions Comply with all relevant OH&S policies Other projects and tasks as required Requirements What You Bring to the Table: A high-energy, positive attitude with the ability to quickly develop trust and meaningful relationships 1-2 years’ experience in operations, preferably in a franchise retail environment 2+ years' experience in customer service 1-2 years’ experience in the food service, hospitality or franchise industry Baking experience required Valid driver’s licence and willingness to travel frequently and spend time ‘in the field’ rather than behind a desk Excellent verbal and written communications skills Ability to influence others in order to affect change and drive constant improvement Can work autonomously, as well as collaborate and work within a team environment Excellent communication, problem- solving and conflict resolution skills Strong interpersonal skills to build trust and rapport Strong organizational skills to manage multiple tasks and deadlines Strong attention to details Benefits What’s in it for You: Competitive salary and vacation plan Both individualized and a company-wide bonus plans A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account Paid sick and personal leave days Paid day for community service/volunteer time An open, ‘continuous-learning’ environment where professional development and career progression is encouraged Work within a dynamic, driven, high-achieving, close-knit and fun-loving team High level…