HVAC Contractor Training Program Manager

Overview Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply . Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you. Responsibilities Drive Adoption in stores: Partner with individual store teams to identify barriers to university utilization. Co-develop store level activation plans. Evaluate training program effectiveness and results through follow-up surveys, outreach and measuring business outcomes. Build a community of partners, suppliers, store leadership and contractors and facilitate sharing of training best practices. Travel to stores and trade events for in-person training walk throughs, promotional launches, and contractor-facing events. Act as a trusted field resource that stores can work with to position new courses, advertise, and troubleshoot a program design. Provide tool kits and in-store university materials for store use with minimal lift. Utilize monthly/weekly scorecards and dashboards to track sales and promotions by store and region. Guide store Power Users in development of customized training tracks and learning plans for contractors and coordinate with eLearning team to assist with university setup. Enhance Contractor Programs Perform training need assessments, recommend new solutions, and training curriculum plans for contractor jobs Maintain and promote contractor training best practices, including positioning for customer acquisition & growth, store training profitability, training facilities/equipment, trainer competencies / hiring / onboarding, curriculum & programs, training materials, promotion, and safety & compliance vendors. Reach outside the HVAC industry, as needed, for training best practices to meet HVAC-R industry challenges Partner with stakeholders to identify and refine relevant & profitable contractor training opportunities and address pain points. Establish a voice of the customer process for feedback directly from contractors. Crowd-source and curate new contractor training content. Provide customer support, and infrastructure for our stores to develop, house and sell contractor training content. Work closely with Content development team for design and acquisition of new training content. Identify gaps and recommend new content or vendor…