Outbound Customer Service Representative

Overview Who We Are We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through ongoing training and unmatched rewards, including full benefits and a matching 401(k). With uncapped earning potential through bonuses and spiffs, your effort directly impacts your paycheck. What's It Like to Work Here We're fun, ambitious, driven, and customer-focused! We know our people are the key ingredient to our success, and we're committed to helping you grow both professionally and personally. When you grow, we grow. Our team works together to create opportunities, serve our customers, and help homeowners protect and maintain some of the most important systems in their home: their heating and cooling, electrical, and plumbing systems. Who You Are You are a motivated and energetic communicator who enjoys talking with people and creating opportunities. You're comfortable making outbound calls, building rapport quickly, and helping customers understand the importance of maintaining their home's HVAC, electrical, and plumbing systems. You thrive in a fast-paced environment, enjoy meeting goals, and love helping customers schedule services that provide real value. You understand that every booked appointment creates an opportunity for our technicians and contributes directly to the company's success. Position Summary The Outbound CSR is responsible for generating service appointments through proactive outbound calling campaigns. You'll contact previous customers, maintenance members, and homeowners in targeted service areas to promote HVAC, electrical, and plumbing services, preventative maintenance programs, safety inspections, and seasonal promotions. Success in this role is measured by your ability to engage customers, identify potential home service needs, and convert conversations into booked appointments. Essential Job Functions Conduct outbound calls to previous HVAC, electrical, and plumbing customers to identify service opportunities. Re-engage inactive customers and encourage them to schedule preventative maintenance, system inspections, tune-ups, and safety evaluations. Contact maintenance members to schedule annual HVAC, electrical, and plumbing inspections and maintenance visits. Promote current HVAC, electrical, and plumbing specials, service agreements, indoor air quality solutions, electrical safety inspections, drain cleaning services, and other seasonal offerings. Educate customers on common signs of HVAC, electrical, and plumbing issues, including inconsistent temperatures, poor airflow, rising utility costs, flickering lights, overloaded circuits, slow drains, recurring clogs, sewer odors, and leaks. Generate appointments for system inspections, repairs, maintenance services, and in-home evaluations. Follow up on unsold estimates and previous service recommendations across…