Relationship Manager - Guelph

Full-time new permanent position – Hybrid (Guelph). Who We Are The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years. Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families. About the Relationship Manager position CHN is currently seeking a Relationship Manager located in Guelph, ON. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network. It is a Hybrid role , work from home office and in-person at school or partner’s office, with an hourly wage between $21.00-$23.00. This is a permanent full-time (30 hrs per week) vacant position in Guelph, ON, with in- person work in the Guelph region, and occasional in-person support outside of the Guelph area as needed. Core hours are 10:00 am-3:00 pm local time with some flexibility for remaining hours. There may be some evenings and weekends for events or emergencies. Key Responsibilities Monitor and manage relationships between internal and external stakeholders Support homestay hosts, natural parents, and students in interpreting cultural practices and differences Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students Communicate and maintain accurate records Build a supportive local community of host families Support student and host family relationships throughout their program in a variety of ways Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate In person work with intake and School Meetings Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km) Travel amongst the local community and surrounding areas The successful candidate will have At least two years of homestay or related work experience One-year Community College Certificate or Diploma International experience including hosting students or travelling abroad (preferred) Ability to plan events and comfortability with public speaking Great judgement and decision-making skills while exercising a high degree of confidentiality Ability to work in a…