Remote Dispatcher

Department: Project Coordinating Role: Full-Time Type of Work: Remote Reports to: Project Coordinating Manager Working hours: Monday-Friday, 8 am-4:30 pm PST Summary We are seeking a highly organized and proactive remote Dispatcher to coordinate the daily schedules and logistics of our field technicians. The Dispatcher will optimize technician schedules, maximize job density across service territories, and help field teams stay focused on completing inspections and testing. In this position, you’ll serve as a central point of contact for 20+ field technicians, working closely with the Technician Supervisor, Project Coordinating team, laboratories, and administrative staff. You’ll coordinate daily schedules, respond to real-time field issues, arrange vehicle and equipment maintenance, and manage courier routes to support efficient field operations. The ideal candidate is organized, detail-oriented, comfortable working in a fast-paced environment, and able to make practical decisions when schedules or field conditions change. What You’ll Do Manage and optimize the daily dispatch schedule across San Diego and the Quad-County service areas. Coordinate technician assignments based on location, availability, workload, job requirements, and estimated service times. Work closely with the Technician Supervisor to balance operational requirements with technician schedules, availability, and time-off requests. Monitor schedules throughout the day and make real-time adjustments for cancellations, delays, site access issues, scheduling conflicts, and other unexpected changes. Serve as a primary point of contact for field technicians regarding scheduling, routing, site access, and logistical issues. Proactively coordinate vehicle and equipment maintenance to maintain fleet readiness while minimizing disruption to technician schedules. Manage the daily Courier route to reduce unnecessary travel and administrative errands for field technicians. Coordinate sample drop-offs at laboratories and the delivery of supplies, equipment, and gear between the shop and field locations. Apply knowledge of service-specific time-to-complete requirements to create realistic schedules and prevent overbooking. Identify opportunities to improve routing, reduce unnecessary mileage, and increase technician productivity. Use CRM systems, scheduling platforms, and automation tools to maintain accurate assignments and facilitate client and technician notifications. Monitor scheduled jobs and proactively identify potential bottlenecks before they impact clients or field teams. Communicate schedule changes and operational updates clearly and promptly to technicians, supervisors, clients, and internal teams. Maintain accurate dispatch, scheduling, maintenance, and logistical records. Support continuous improvement of dispatch processes, routing strategies, and field operations. Requirements Minimum 2 years of experience in dispatching, scheduling,…