Renewals Team Lead

About the role We’re looking for a collaborative, customer-focused, and results-oriented Team Lead, Customer Renewals to help drive retention and long-term customer success across our Growth and Emerging Market Digital customer portfolio. In this role, you will serve as an operational leader for our India-based renewal team, helping strengthen execution, improve forecast visibility, and support consistent customer engagement across the renewal lifecycle. Working closely with the Manager, Customer Renewals and cross-functional partners, you will help customers realize value from Blackbaud solutions while contributing to the success of purpose-driven organizations around the world. This is a unique opportunity to influence outcomes, elevate team performance, and help scale a high-impact renewals function through data-driven decision making, coaching, and operational excellence. Work Location & Schedule Work Location: Sky tech, Financial District, Hyderabad, India Work Schedule: This role supports customers and stakeholders primarily during U.S. business hours.   Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.   Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.  What you'll do • Help protect customer retention and recurring revenue by supporting consistent execution of renewal strategies across the India-based team. • Drive pipeline visibility and forecast accuracy by reviewing renewal opportunities, identifying risks early, and ensuring timely follow-up actions. • Coach and support Renewal Representatives through customer conversations, negotiation preparation, objection handling, and renewal best practices. • Strengthen operational excellence by reinforcing accurate customer relationship management system updates, renewal documentation, and process adherence. • Partner across Sales, Customer Success, Finance, Product, Services, and Operations teams to remove customer roadblocks and support successful outcomes. • Support onboarding, peer mentoring, call reviews, team huddles, and knowledge sharing to improve team readiness and consistency. • Leverage reporting, dashboards, artificial intelligence-enabled tools, and customer insights to identify trends, prioritize opportunities, and improve renewal performance. What you'll bring • 4+ years of experience in customer renewals, account management, customer success, sales, revenue operations, or a related software-as-a-service environment. • Strong knowledge of customer retention strategies, recurring revenue models, contract renewals, churn mitigation, and pipeline management. • Understanding of forecasting, opportunity management, risk assessment, customer lifecycle practices, and data-driven decision making. • Experience using Salesforce or similar customer relationship management…