Representative, Payment processing

Who we are: Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. ​ Join Fairstone as a Representative, Payment Processing and be part of our talented and growing team!  About the role: The Representative, Payment Processing is responsible for managing and processing credit counselling payments, ensuring accurate allocation, reconciliation, and timely resolution of discrepancies. The role supports centralized operations and collaborates with internal teams and external partners to maintain compliance and service standards. The candidate must have an excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with external agencies regarding requests, follow-ups, and case status updates. Responsible for following all company and departmental policies and procedures Manage, update and action account processing for various administrative tasks including but not limited to, payment processing and exception, Batch processing, cheque disbursement and preparation, daily cash drawer management Reconcile historical accounts and perform reapplication/re-amortization functions. Provide superior customer service to both internal and external customers Demonstrate technical/administrative expertise. Apply specialized functional area skills and basic knowledge of payment processing functions Understands how duties relate with others in the team/unit and how the unit integrates to support the larger organization Other related duties as assigned Monday to Friday 8:00am to 4:30pm department hours. Some Saturdays & evenings (Month-end)  Open space office environment with up-to-date technology What we’re looking for: Post-Secondary Diploma (or equivalent). 1 – 2 years directly related experience in payment processing and or administrative functions Demonstrated excellent communication skills (oral and written), basic math, problem solving skills Detail oriented with the ability to work proactively as part of a team …