Reservations Agent (S26)

" Ella ” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living. In order to support our rapid growth we are seeking to hire a Reservations Agent. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high! Position Summary The Reservations Agent is responsible for optimize the hotel’s booking process, ensuring seamless and efficient reservation experiences for guests. This role involves handling inquiries, processing bookings, and providing accurate information, all while maximizing occupancy and revenue for the hotel. The Reservations Agent is to deliver exceptional customer service by responding promptly and professionally to guest inquiries, accurately processing reservations, and providing personalized recommendations. The agent plays a vital role in ensuring that guests' first interactions with the hotel are positive and informative, contributing to their overall satisfaction and loyalty. Responsibilities Managing Reservations Handle incoming reservations through various channels (phone, email, online platforms) with efficiency and accuracy Input and update reservation information in the hotel's booking system, ensuring all details are correct and complete Adjust and modify reservations as needed, including handling cancellations, amendments, and special requests Resolve issues related to reservations, such as booking errors, disputes, or guest dissatisfaction, in a timely and professional manner Checking upcoming arrivals for the correct recording of reservation information, comments, time of arrival and departure Charging credit cards for upcoming arrivals Recording down payments from accounting for individual guests Filing reservation lists Customer Service & Communication Provide prompt, professional, and courteous service to guests, answering inquiries and addressing concerns Offer personalized recommendations based on guest preferences and needs, ensuring a positive booking experience Communicate with other hotel departments (front desk, housekeeping, sales) to ensure seamless guest service Effectively communicate with online travel agencies (OTAs), global distribution systems (GDS), and other distribution channels Handle reservation-related issues and last-minute changes effectively, minimizing guest disruptions Implement service recovery efforts when necessary, ensuring guest satisfaction and loyalty Quality and…