Reservations Intern

Are you a real people person who wants to help inspire traveling professionals to stay at Zoku? Then keep reading! Zoku is not your typical hotel: we offer a relaxed place to stay, work and meet new people, while helping guests feel connected to the local scene. TELL ME MORE During your Reservations Internship (starting in February 2027) you are the first and central point of contact for our guests (or as we like to call them, residents). You are responsible for coordinating Zoku’s reservations and (online) guest communications throughout all of our properties in Amsterdam, Copenhagen, Vienna, and Paris! You will learn from a team of commercial rockstars, report to Zoku’s Reservations Supervisor and work alongside our Marketing and Sales teams. WHAT WILL YOU DO? No day looks the same as a Reservations Intern … but here’s a glimpse of what you can expect: Hitting the books: You’ll be responsible for processing all incoming requests, while managing all overnight and group enquiries. This includes answering any in-house questions. You will also help to monitor and control our online OTA channels. You’ve got mail: Strengthen your communication skills by communicating daily with our future guests. You'll be responsible for responding to incoming emails in our inboxes. Love a good chat: With a love for good conversations, you’ll also be responsible for answering guest questions and following-up with booking requests over the phone. WE LOVE PEOPLE WHO Bring good vibes, are friendly and always approachable - even over the phone. Can keep a cool head and warm smile even during busy times. Have a “can do”, entrepreneurial spirit that’s all about discovering new ideas and solutions. Have a very good eye for detail and love to multitask. Want to be the king or queen of communication, always keeping it professional while maintaining Zoku's tone of voice. Have prior experience working in hotels or other reservation- oriented roles, e.g. front office, sales or call center / help desk. Get energy from driving commercial results, you love turning guest enquiries into happy residents and successful bookings. A FEW MUST HAVES You are a student who is looking to get valuable experience as an intern as part of your MBO+, HBO (college), master's degree, undergraduate degree or placement year ideally in the fields Hospitality, Leisure – or Communication Management.  You are fluent in both written and spoken English, other languages are a plus. You are an EU resident or have a valid working and living permit for The Netherlands. You need to do a mandatory internship as part of your curriculum, minimum 6 months. You are available full-time / minimum of 40 hours per week. You are available to start in February 2027 and flexible with working days/hours. WHAT’S IN IT FOR YOU? Internship allowance of €750 per month (based on full-time). 10 holiday days (per 6 months). Cool benefits like a night at Zoku for you…