Residency Counselor

Apply Job Type Full-time Description Residency Counselor Starting at $25.95 an hour Available Schedule (subject to change): Full Time / Monday-Friday / 8:00am-4:30pm Location: Royal Oaks Retirement Community 10015 W. Royal Oak Road Sun City, AZ 85351 Cross streets are 99th and Grand Avenue Why Royal Oaks? Royal Oaks is a vibrant senior living community on a beautiful 53-acre campus, home to 700+ residents and 350+ team members. We offer a continuum of care with more than 600 residences, including Independent Living, Garden Homes, Assisted Living, and Memory Care. Royal Oaks offers residents an exceptional lifestyle with active living, engagement & enrichment, wellness & peace of mind, on-site medical services and care options as residents' needs change, and community. The Opportunity As a Residency Counselor, you will build relationships with prospective residents and families, conduct community tours, understand their needs, and help them discover why Royal Oaks is the right place to call home. If you are a relationship-driven, enthusiastic sales professional who enjoys helping people and thrives in a rewarding, service-focused environment, we would love to hear from you. Position Summary: Under the supervision of the Marketing and Community Relations Director, support Royal Oaks’ overall sales, marketing and community public relations programs which support the mission and values of Royal Oaks. Brief Overview of Major Duties: Prospect for and meet with potential residents to inform and educate them about Lifecare and Royal Oaks. Through a consultative sales process, gain an understanding of the prospects’ desires and situation and provide thorough tours of the campus with the end goal to fill vacant living units, decrease vacancies, and add prospects to the Priority List. Log all communications into Welcome Home. Contact prospects post-tour on a regular basis (30/60/90 days) with the goal to get them to join the Priority List or move in. Sell prospects on the advantages of joining the Priority List; work to exceed Department goals for adding Priority List members. Maintain thorough knowledge of top Priority List Candidates. Work diligently to get correct Priority List Candidates into correct residences. Maintain regular, on-going contact with them to keep interest in Royal Oaks high. Keep Welcome Home current and complete with all communications. Suggest reports that would help the department run more efficiently . Work with Marketing Manager to develop appropriate outreach campaigns. Support Royal Oaks involvement in various networks, trade shows, conferences, etc. including coordinating business development and marketing activities via these relationships. Assist Marketing Specialist when needed in move-in coordinator activities. Required to operate/drive a golf cart for the purpose of transporting supplies around campus as needed. This may also include transporting employees, residents…