Resident Services Coordinator – Virtual Programming & Site Coverage

The opportunity This is a full-time (40 hours/week) position with two distinct functions: 16 hours per week supporting the assigned RSVP communities, and 24 hours per week providing flexible coverage and regional support at other sites based on need.   RSVP Function — 16 hrs/week The Resident Services and Virtual Programming Coordinator supports residents across three physical apartment communities and one virtual community by coordinating programs, sharing resources, and helping residents access services both in person and through the Project Access app. The Coordinator plans and leads in-person activities, including some Saturday programming, while also supporting virtual programming and communication through the app and other basic online tools. The role does not require advanced technical skills, but candidates should be comfortable using the internet, web browsers, email, and basic social media platforms. Site Coverage & Regional Support Function — 24 hrs/week The remaining hours are used to provide flexible coverage and regional support at other Family and Senior Resource Centers, primarily in the Bay Area, CA (although may include other locations in Northern CA as needed). This may include covering scheduled vacancies, PTO, or leaves of absence for Resident Service Coordinators; supporting special events such as health fairs and community events; assisting with outreach and app engagement at other sites; supporting special projects; and providing temporary support at sites needing additional help — including during weeks when there is no specific absence to cover.   This position is ideal for someone who enjoys working with people, building community, and helping residents connect to programs and resources in both in-person and virtual settings. The Coordinator should be organized, dependable, and able to work independently while creating a welcoming and supportive experience for residents. What you’ll be doing:   RSVP Responsibilities Deliver resident programs and services across assigned communities in alignment with Project Access program model, contracts, and core initiative areas. Plan, coordinate, and facilitate a mix of in-person and virtual programs, workshops, and community-building activities for youth, families, adults, and seniors. Build relationships with residents through regular outreach and engagement, including in-person interaction, phone communication, and app-based communication. Support resident participation in the Project Access app by encouraging use, sharing resources, promoting events, and helping residents engage with available features and services. Manage each site’s virtual presence through the content management system by posting announcements, events, newsletters, and other community updates. Moderate app-based community activity, including community posts and related resident engagement features, to help maintain a respectful, safe, and welcoming environment. Host and…