Residential Customer Service / First Impression

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Are you in search of a new career, something fast-paced, light-hearted, and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who genuinely care, who work hard, and who are willing to step up for our customers and our fiber family.   Variety is the spice of life on this team, so be ready to learn all the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed.  RESPONSIBILITIES:   Process incoming orders for new installation, including provisioning service, scheduling with the customer, and completing the billing for services   rendered .       Complete change of service requests (open service orders and make changes to accounts).   Other Admin duties and responsibilities as assigned.   Complete all assigned Scheduling Calls, Surveys, Reminder Calls and Landlord  Calls   Storefront in-person customer service coverage when needed. This will include taking payments, answering questions, scheduling appointments, and other tasks   required   to   assist   our walk-in customers .   Provide   an excellent   customer experience!   Colorado Residents: Typical pay for this role is $17 to $19 an hour depending on experience. EDUCATION: High school diploma or equivalent EXPERIENCE: 1+ Year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. Profile of examples or published work preferred SKILLS / KNOWLEDGE / ABILITIES: Well-spoken communicator, who can confidently give solutions by phone, email or in person. Problem solver: you can see through the eyes of another and help them feel assured they are well cared for. Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred. Ability to be self-directed, multitask and the ability to handle confidential information. REQUIREMENTS: This position is 100% in office Mandatory training for 7 weeks is required, scheduled from Monday to Friday, 8:00 am to 5:00 pm CT, starting from the specified date. Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays. Raise objects up to 25 lbs. Remain upright on feet for…