Residential Solar Services Partner

Job Summary: As a Residential Solar (RS) Services Partner, you are a member of one of IGS’s fast-paced emerging businesses. A RS Service partner is responsible for a variety of operations-related tasks such as fostering relationships with service providers, collaborating with external service partners, and Customer Operations and Asset Management teams to resolve solar system maintenance issues, manage invoices for service work, and review operations & maintenance reports. This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.  Primary Responsibilities:  Coordinate scheduling for maintenance requests by collaborating with internal & external service partners, and IGS’s Customer Operations and Asset Management teams. Manage inbound and outbound communications from service partners by providing excellent customer service, applying industry expertise, and following a ‘white glove’ approach when dealing with IGS Solar partners and stakeholders. Manage a portfolio of cases from origination to closure; and all the steps in between. Manage a comprehensive suite of documentation as it relates to all site visits, maintenance requests, and other related activities. Collaborate with Accounts Payable to resolve any issues with contractor payments or remittances. Review contractor expenses for accuracy and subsequently manage the invoicing processes Audit the quality of service work by reviewing site reports, system monitoring, and installation documentation. Liaises with internal and external partners to ensure project commitments and specifications are met.  Provides feedback and action items to leadership upon completion of projects to ensure healthy contractor relationships and operational efficiency. Perform other responsibilities and projects as assigned. Required Skills:  Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.  Effective verbal and written communication skills to interact with contractors via phone, email, or through IGS’ internal asset management platform. Demonstrates the capability to manage daily operations of service tickets and projects simultaneously. Experience collaborating cross-functionally (internally & externally) to ensure seamless customer experiences and to resolve complex issues effectively. Ability to master new technology platforms (ex. IGS’s proprietary platform, partner portals, reporting portals, document management systems, invoicing systems, etc.). Strong organizational skills and document management skills with an acute attention to detail. Ability to work both independently and as a team. Ability to prioritize workload based on the objectives of the business. Minimum Education and Experience: Degree in Business Administration, IT, Operations, Renewable Energy focused, or other applicable field of study a plus, but not required. 2 years of experience in the Solar or…