Resource Manager

Role: Resource Manager Location: Chennai, India About Infoya: Infoya is a global IT solutions company specializing in transforming complex challenges into streamlined, AI-powered outcomes. Headquartered in Toronto, with innovation and delivery centers in Chennai (India), San Jose (Costa Rica), and Washington D.C. (USA), Infoya leverages proprietary technology accelerators and full-scale enterprise services to optimize workflows, improve operational efficiency, and drive digital transformation across industries. By combining deep technical expertise with innovative problem-solving, we deliver measurable business impact. We don’t just deploy technology; we transform businesses, with AI at the core of everything we build and deliver. The Opportunity We are seeking a highly organized and proactive Resource Manager to lead workforce planning and resource allocation from our India Global Capability Centre (GCC) in Chennai. This individual will serve as the central point of coordination between Sales, Delivery, Talent Acquisition, HR, and Operations to ensure the right consultants are deployed to the right opportunities at the right time while maximizing utilization and supporting employee growth. The ideal candidate has experience in an IT services organization where resource planning, utilization management, and consultant deployment are critical business functions. Key Responsibilities Resource Planning and Allocation · Own end‑to‑end resource planning and staffing for all delivery teams across all Infoya projects and practices. · Allocate and rebalance resources based on project priorities, skills, location, and availability to ensure on‑time, on‑budget delivery. · Run weekly staffing/allocation meetings with Global Head of Delivery to review open demand, assignments, and conflicts. · Coordinate cross‑geo staffing with all geo-locations to support follow‑the‑sun delivery and peak demand. · Demand, Forecast, and Bench Management · Partner with Sales and Delivery leadership to understand the pipeline and forecast resource needs by skill, level, and location. · Maintain an accurate forward‑looking resourcing forecast (4–12 weeks) and highlight risks, gaps, and excess capacity. · Proactively manage bench, ensuring timely deployment of available staff to client or internal strategic initiatives to minimize non‑billable time. · Identify roles that require external contractors/partners and coordinate fulfillment with Vendor Management and Talent Acquisition. Data, Reporting, and Analytics · Track and report utilization, billability, bench, and fulfillment SLAs for all delivery resources on a weekly and monthly basis. · Use resourcing and BI tools (e.g., Excel, dashboards) to generate insights and recommendations for leadership. · Maintain accurate, up‑to‑date resource profiles (skills, certifications, project history, preferences) in the central resource database. Stakeholder and People Engagement · Act as the primary point of contact for staffing…