Restaurant Manager (Operations & Business Development)

工作簡介 Direct all frontline operational activities of all food & beverage services ensuring that quality products and services are delivered and served to guests. Assist in overseeing the operation of forte and supporting Catering Services team in order to achieve service goals and customer satisfaction.  工作職責 Explore new business opportunities and sustain current guests of forte. Plan and co-ordinate F&B promotions e.g. Mooncake, Halloween, Christmas etc. Guest Engagement – building/tidying up guest database, enhance guest relationship, initiate promotional campaigns targeting corporate, guests in the vicinity, promote loyalty program. Monitor guest satisfaction/feedback in relation to product; keep management promptly informed on all feedback and follow through appropriate actions accordingly. Assist in developing yearly plan for department (Marketing Plan and Promotion Calendar) and submit to the General Manager. Assist in monitoring the department’s actual performances as compared to planned performance and take corrective action as required. Assist in compiling and distributing revenue forecasts, sales analysis date and operating reports. Assist in implanting marketing programs and reinforce use of suggestive selling techniques. Assist in handling F&B related correspondence, event quotations, special functions coordination. Attend communication/coordination meeting with other hotel departments. Assist in preparing all food promotions and festival, in collaboration with Executive Chef. Promote above with the assistance of Corporate Communication Department. Coordinate the advertising plan together with Corporate Communication Department. Coordinate all collateral and printing material with Corporate Communication and Group Creative Department. Ensure all food and beverage areas are kept clean and uncluttered in accordance with company standards and local laws. Maintain equipment in good repair and all venues in perfect conditions. Coordinate controls and security procedures for receiving, storing, requisitioning, issuing and inventory of food, beverage, china, glass, silver and other supplies. Maintain and coordinate with Purchasing Department and F&B Control a purchasing system for food, beverage and supplies which conforms to company guidelines. Assist in preparing outlet production selection and pricing in coordination with Executive Chef, Cost Control, Purchasing, for approval by Controller and General Manager when needed, to maximize sales and profitability in line with the outlet policy and profit budget. Revise pricing structure to adopt the market situation when appropriate. Prepare Profit Budget, in coordination with F&B Analyst and Controller. 工作要求 Hotel management graduate or above. Minimum 8-10 years hotel F&B operations. Formal training in F&B operation and administration. Good communication and presentation skills. Energetic, Chic and stylish, preferably with experience…