Retail Attendant

A NEW BREED OF ENTERTAINMENT With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada. Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe. Duties and Responsibilities:   Customer Service:  Consistently deliver the best possible customer experience by ensuring timely,  courteous service, preparedness and cleanliness          - Provide prompt, friendly and courteous service to customers at all times - Address all customer product and service needs, requests and concerns promptly - Consistently maintain and replenish supplies in service areas - Train and assist new personnel in delivering optimal service, machinery techniques and processes of operation   Communication :  Manage information in order to maintain and improve service satisfaction, teamwork and operational effectiveness    - Direct all customer complaints beyond scope of position to Supervisor or appropriate department  - Report customer feedback to Supervisor - Identify and request any repairs necessary to working equipment - Report supply or equipment deficiencies to Supervisor - Identify and recommend opportunities for improving service or operational performance to Supervisor   Operations:  Consist of various cash handling processes and procedures including but not limited to: Retail Sales, Valet Service, Programs Sales, Lottery Sales and Cash Advance Services.   Retail and Program Services:    - Pick up, count and verify floats on a daily basis - Assist customers with retail purchases in Gift Stores - Assist in merchandising of product in stores - Assist in monitoring inventories and reporting any product need - Collect payment for all goods and accurately entering sales in to point of sales system - Completing daily inventory sheets reflecting program sales - Prepare and count deposits and reconcile variances at completion of shift - Assist in counting closing inventories - Complete and submit all required closing documentation Valet Services: - Pick up, count and verify floats on a daily basis - Collect payment for valet services and accurately entering in sales into point of sales system - Communicate via radio to valet runners - Completion of daily tracking sheets and organization of all complimentary voucher received by customers - Prepare and count deposits and reconcile variances at completion of shift - Complete and submit all required closing documentation   Lottery: - Pick up, count and verify floats on a daily basis - Accurately process all customer transactions through OLG lottery terminal and point of sale…