Retail Representative

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?  The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Description Location: 1935 Sargent Ave, Winnipeg MB R3H 1C9 Working Hours: 24 Weekly hours (guaranteed) Scheduled Shift:Varies acoording to the operational needs Employment Contract: Permanent Wage: $22.13 Customer Service Orientation - Serving our customers in the most efficient and courteous manner on the telephone and in person  Up-selling and cross selling Corporate Products and Services  Handling customer complaints and inquiries Problem Solving    Working to resolve problem shipments   Working to resolve equipment and technology challenges  Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service   Relationship Building   Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners  Building a positive relationship with customers  Building a positive relationship with key contacts – Vendors, building tenants, etc.   Technology   Assisting customers with shipping details and account challenges  Loading, scanning, logging and calling resolution freight  Cash reconciliation including deposits, key control   Communication    Responsibilities Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing  Listening to customers and key partners  Communicating to customers and key partners in a positive manner   Personal Responsibility and Accountability    Compliance to all Corporate Polices and Procedures (including uniforms)  Adhering to all Safety Standards  Being on time/attendance  Living the Purolator Values   Representing the Purolator Values to Customers and key partners and, other duties as assigned by management    Key Areas of Focus    Customer service orientation  Ability to problem solve  Excellent in relationship building  Experience and adaptation to using technology  Excellent communication skills  Takes personal responsibility and accountability for actions and situations 3-12 Months Customer Service Experience preferred 3-12 Months Retail Experience preferred 3-12 Months using technology/ POS system Experience preferred Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person) Written…