Retail Sales Associate

Overview About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. About Bonobos Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before. Guideshop Name Harbor East Responsibilities and Qualifications Bonobos is seeking a Guide, otherwise known as Retail Sales Associate, in our Guideshop. A Guide is our version of a retail sales associate who is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. Our Guides bring their knowledge to the forefront and deliver exceptional customer experience in a unique retail setting. At Bonobos, we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men’s clothing, for every guy, for every occasion, with clothes available to try on at our retail Guideshop locations. Our one-on-one, appointment-based experience offers customers both an alternative and complementary service to our web-based store. Don't think traditional retail; what we're building you haven't seen before. KEY RESPONSIBILITIES Responsible for delivering exceptional customer experiences and maximizing personal sales results Cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued Generate leads for current and future Bonobos business Consistently achieve personal sales goals Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays ESSENTIAL QUALIFICATIONS Have 1-3 years of sales or relevant experience Knowledge of men’s fashion, fabrics, styles, and fit PREFERRED QUALIFICATIONS (SKILLS AND ABILITIES) Collaborative, work well in a team setting and driven by relationship building Self-starter that values self-awareness, intellectual honesty, judgement, empathy and positive energy Possess strong time management and organizational skills Strong communicator and skilled at written and verbal communication BENEFITS AND COMPENSATION PHOENIX…