Cosmetic Suite Supervisor

Overview At Anne Arundel Dermatology we give exceptional care - to our patients and to eachother. Patient First | Caring | Accountability | Trust | One Team | Growth The Cosmetic Suite Supervisor will lead, guide, and supervise the Cosmetic Staff to ensure safe and effective quality patient care in an efficient and productive manner. The Clinical Supervisor supports practice leadership in the day-to-day clinical operations and management of practice. Responsibilities Duties/Responsibilities: Participates in interviewing, hiring and training of new Cosmetic Staff team members Provides timely, objective feedback to the Cosmetic Staff regarding performance expectations and follows up to ensure compliance. Oversee the day-to-day operations of the cosmetic suite, ensuring an exceptional patient experience and efficient workflow. Lead, coach, and support cosmetic staff while maintaining clear performance expectations and a positive, collaborative work environment. Organize patient flow. Partner closely with cosmetic providers, practice leadership, and clinical teams to support daily operations and overall growth of cosmetic services. Respond to patient questions in office and on phone as instructed. Drive cosmetic revenue by identifying opportunities to increase patient engagement, treatment bookings, retention, and utilization of available services. Monitor key performance indicators, including cosmetic revenue, treatment volume, scheduling utilization, patient retention, and other operational goals. Support the patient consultation and treatment journey, ensuring patients receive timely follow-up and a high level of service from initial inquiry through post-treatment care. Develop and implement strategies to promote cosmetic treatments, products, events, packages, and special promotions. Educate and coach staff on cosmetic services and products to ensure they can confidently communicate available offerings to patients. Oversee cosmetic product and supply inventory, including ordering, tracking, and maintaining appropriate stock levels. Ensure all phone messages, faxes, and interdepartmental mail are addressed in a timely manner. Must maintain HIPAA compliance Other duties assigned as deemed necessary by management. Qualifications Required Skills/Abilities: Able to triage patient problems. Be familiar with and compliant OSHA/HIPAA, infection control & Blood Borne Pathogen Standards. Knowledge of medical terminology Knowledge of office financial policies. Basic computer skills and experience in EMR utilization. Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc) Excellent verbal and written communication skills. Fluent in English Ability to function well in a high-paced and at times stressful environment. Ability to work in an effective, cooperative, and courteous manner with staff, patients, and visitors. Must be able to travel to…