Retail Transaction Manager

Porsche Retail Group (PRG) have an excellent opportunity for a Retail Transaction Manager to work for one of the world’s most iconic brands and join Porsche Centre Mayfair. To apply for this role, you must have experience within a previous automotive Finance & Insurance (F&I) role. Role: Reporting to the General Sales Manager, working as one of two Retail Transaction Managers (RTM), you will be responsible for ensuring Porsche Centre Mayfair optimises every opportunity to achieve the Centre’s Finance, Insurance and Valued Added Product Targets. You’ll also coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising, of funding options for customers’ vehicles. Being the subject manager expert on all F&I products, as an RTM you will ensure an unsurpassed customer experience whilst adhering to all internal procedures and external regulations. Responsibilities: Ensure all customers are fully qualified and offered relevant value-added products Engage all retail customers with finance/product presentations and record referrals accurately Support target setting and monitor Sales Executives’ F&I performance Coach sales executives on finance referrals Maintain accurate F&I data for forecasting and performance tracking Manage VWFS Finance Renewals and maintain related platforms and campaigns Handle customer concerns promptly, following FCA complaint procedures and Porsche standards Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform Requirements Minimum Qualifications: Proven experience within a previous F&I focused automotive role Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO) Knowledge of Anti-Money Laundering (“AML”) and mitigation of AML risk in a high value retail environment Knowledge/ understanding of the motor industry and applicable regulatory environment Highly organised, able to identify gaps and opportunities in business performance Excellent communication and negotiation skills Valid driver's license and ability to drive Experience / skills required (desirable): A track record of performing within a fast paced, customer-facing, luxury retail environment Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook) Sound understanding of industry processes Specialist Automotive Finance (SAF) Expert or Advanced accreditation Benefits Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer OTE of £76,000 with ability to overachieve and basic salary of £40,000. 33 days holiday (Including BH) This…