Retention Field Representative

Position Purpose: The Field Retention Representative is responsible for retaining current membership in an assigned territory and must meet the daily production metrics designed to achieve higher membership retention. The Field Retention Representative conducts telephonic and field outreach which includes assistance at community events, provider and community office sites and home visits to new and existing members and must be able to effectively explain, communicate, and assist with all Wellcare products. It is the responsibility of the Retention Field Representative to ensure compliance with all regulatory, audit and corporate policies. Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Candidate must reside in the Orlando, FL area. Candidate will need to be ok with travel and working some weekends. Experience with Medicare sales and community engagement is highly preferred. Provide member resolution by researching, analyzing and documenting inquiries regarding program eligibility Answer application and/or service questions regarding the programs and services in order to maintain/attract membership Conduct outreach and follow up calls to educate members about Wellcare Products and serves as a liaison between the member and the different Wellcare departments Ability to meet and exceed quality assurance standards Ability to undergo rigorous internal training and have complete command of the sales process, all Wellcare products, competitive environment in their region successfully pass test(s) as required(with a minimum 85% score)with no more than 2 attempts, that will demonstrate a level of proficiency Have the ability to conduct a needs based analysis to better understand the best course of action based on those needs and be able to answer product feature and benefit questions and provider network questions for members both within and outside of their region Develop and maintain relationships with existing members by providing guidance and assistance throughout the year Demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by Wellcare Modify delivery skills accordingly to overcome objections and retain members Identify solutions to issues and concerns Document all interactions in the appropriate system (Sales Force, Facets) including marketing leads Track and input interaction taken as a result of each communication in order to ensure all member accounts correctly reflect activities performed Input, update and create member information on databases in order to maintain customer accounts Utilize computer systems to perform administrative functions such as Sales Force Job performance requires…