Retention & Loyalty Analyst (6-Month Contract)

ABOUT US At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world. Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine. Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Obsessed, Radical Ownership, High Performance, Courage, Amazing Humans and Continuous Pursuit of Excellence —are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team. This is a 6-month contractor position expected to work 40 hours/week. THE ROLE We're looking for a detail-oriented, analytically-minded Retention & Loyalty Analyst (6-month contract) to support the loyalty and retention programs at AG1 on a contract basis. This role sits at the intersection of reporting, experimentation, and cross-functional program operations. You'll help manage A/B testing across our loyalty and retention initiatives, keep a close pulse on how programs are performing, and dig into the data to identify gaps and opportunities the business should be acting on. You'll partner closely with Data Science, DIT, and program owners to keep tests moving, reporting sharp, and MBR/QBR materials ready to go. This is a great fit for someone who's comfortable independently owning a recurring analytics and reporting cadence while also bringing forward original insight and recommendations, not just tracking what's already known. WHAT YOU’LL DO Help manage A/B testing across loyalty and retention initiatives. Inclusive of loyalty tests and at-cancel, winback, and churn-prevention experiments. You will support test setup, monitoring, readout, and recommendations Monitor performance across loyalty and retention programs, including loyalty initiatives, early intervention, at-cancel, and winback/reactivation dashboards, proactively flagging trends, risks, and opportunities Develop and maintain KPI tracking, scorecards, and recurring reporting across both loyalty and churn/retention metrics (e.g., save rate, involuntary vs. voluntary churn, winback conversion) Analyze results across loyalty and retention programs to identify gaps and opportunities in the business, translating findings into clear, actionable recommendations Manage the merch planning process for our loyalty program, including tracking inventory and planning replenishment Prepare supporting data and materials for MBR/QBR…