RMA Test/Repair Technician

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally. We are currently seeking an Test/Repair Technician to join our RMA (Return Merchandise Authorization) department. In this role, you will be responsible for the inspection, cleaning, testing, troubleshooting, and repair of electronic assemblies and finished goods returned by customers. The Test/Repair Technician plays a critical role in ensuring product quality, reliability, and customer satisfaction by accurately diagnosing failures, completing repairs when feasible, and documenting findings. This position requires strong attention to detail, technical aptitude, and the ability to work both independently and collaboratively within a team environment. This position is based at our home office in Newburgh, IN. This is not a remote position. This position reports to the Customer Success Manager. Duties and Responsibilities RMA Processing & Product Handling Track and prioritize incoming assemblies and finished goods for testing and repair to meet turnaround expectations. Properly receive, handle, and log returned products to ensure traceability and accuracy. Clean assemblies and components using approved methods to prepare for testing and evaluation. Perform mechanical disassembly and reassembly of products to access internal electronic components. Testing, Diagnosis & Repair Execute functional and electrical testing on electronic assemblies and finished goods using standard test equipment. Interpret test results to diagnose faults and identify root causes of failure. Perform component-level troubleshooting, repair, and replacement as needed. Utilize schematics, work instructions, and technical documentation to guide testing and repair activities. Make informed decisions regarding repairability versus scrap, based on company guidelines and cost considerations. Documentation & Reporting Accurately document all test results, repairs performed, and findings within company systems. Generate detailed test and validation reports to support warranty claims, customer communication, and internal analysis. Maintain records of common failure modes and contribute to continuous improvement efforts. Process & Quality Improvement Develop and follow standardized test procedures for multiple product lines. Identify trends or recurring issues and communicate findings to cross-functional teams (engineering, quality, customer support). Support root cause analysis and breakdown analysis activities to improve product reliability. Assist in refining work instructions, test procedures, and repair processes as needed. Inventory, Tools & Workspace Management Identify and cross-reference electronic components and replacement parts. Maintain organization and storage of components, assemblies, and repair…