Robotics Field Service Technician

Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. About the team: The Fleet Operations Team drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring Formic’s automation delivers consistent, measurable performance across diverse industrial applications. About the role: As a Robotics Field Service Technician, you are a hands-on member of Formic’s Fleet Operations team. Working closely with Engineering and senior field staff, you will execute preventive maintenance, carry out directed corrective repairs, and represent Formic directly within customer facilities. This is a hands-on, safety-focused role in uptime-critical environments. Success requires disciplined execution of established procedures, calm work during production interruptions, and clear documentation. Your work directly supports fleet performance, customer satisfaction, and long-term system reliability. In this role you will: Execute scheduled preventive maintenance on robotic manufacturing cells following established checklists and procedures Perform directed corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to engineering Provide hands-on technical support to customer operators and maintenance teams Log service activity, asset updates, and spare part requirements in CMMS systems Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders Monitor system performance using Formic dashboards and fleet tools, and report anomalies to engineering Document service work and follow-up actions with clarity and precision Flag recurring issues or failure patterns to…