Room Service Call Representative

SUMMARY: Under the general supervision of the Clinical Nutrition Director and Food Service Supervisor, the Room Service Call Representative is responsible for communicating effectively, timely, and courteously with patients, family members, and staff members when entering and processing meal choices into the CBORD computerized Room Service system. Assures that patients food choices are appropriate based on the diet and updates patient meal selections/diet orders and preferences in CBORD. Prints Room Service meal tray tickets, Room Service reports and labels and distributes to appropriate staff. Participates in department data entry. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Communicates effectively, timely and courteously with Nursing, Unit Secretaries, Room Service Hosts, Dietitians, Dietetic Technicians, patients, and family members when they call with meal requests or special information regarding patients. Answers calls within established time standards and retrieves messages from phone system. Calls Unit Hosts to inform on patients that need to be visited, special requests or missing items that need to be picked up. Communicates with the dietitian or dietetic technician nursing/patient’s special requests for food not allowed on their diets or need for diet education. Communicates nursing requests to the appropriate supervisor or manager. Accurately enters and updates all meal selections/orders/preferences/special request for food in CBORD system and accurately maintains the most current information regarding patient diet orders by properly using CBORD Room Service and LifeChart reports. Processes dialysis early trays using both LifeChart and CBORD. Accurately prints various Room Service labels, tallies, reports and tickets as required. Accurately highlights tray tickets for allergies, calorie counts and tray ticket notes and messages. Checks patient meal trays for presentation and accuracy. Works with Food Service Workers, Production Staff and Supervisors to make necessary corrections. Collaborates with Supervisors to make sure trayline runs efficiently. Responsible for alerting hosts when late trays are in the kitchen for pick up. Manages inventory of menus for distribution to new admissions. Independently initiates downtime procedures as needed. Maintains clean and sanitary work environment and performs cleaning and waste disposal and equipment operation duties in accordance with departmental policies and/or procedures. Required…