Route Supervisor

Location: McKees Rocks, Pennsylvania Department: Operations Management Experience Preferred: Minimum 3-5 Years Education Preferred: High School Diploma or Equivalent CDL Requirement: CDL Class A or B Preferred; ability to operate company equipment required Position Summary The Route Supervisor is responsible for overseeing daily waste collection operations to ensure routes are completed safely, efficiently, and in accordance with company standards. This position provides leadership and support to drivers and route personnel, promotes a culture of safety and accountability, and serves as a key liaison between field operations, management, customers, and municipal partners. The successful candidate will demonstrate strong leadership, communication, and problem-solving skills while ensuring operational excellence and exceptional customer service. Key Responsibilities Operational Leadership Supervise daily route operations to ensure all services are completed safely, efficiently, and on schedule. Maintain continuous communication with drivers and route personnel throughout the workday. Monitor route performance using routing software, GPS tracking systems, and onboard camera technology. Coordinate with management regarding route updates, service delays, equipment breakdowns, and operational challenges. Manage fleet and personnel resources to recover missed stops and maintain service levels. Assist with morning dispatch operations and coordinate vehicle movements within maintenance facilities. Safety & Compliance Promote and enforce a strong safety culture by leading through example and ensuring compliance with all company safety policies. Conduct daily truck inspections and audits to verify vehicle cleanliness, safety compliance, and operational readiness. Ensure drivers are properly equipped with required safety equipment and personal protective equipment (PPE). Complete and maintain accurate documentation for accidents, incidents, damage claims, and safety concerns. Customer & Municipal Relations Investigate and resolve service issues, missed collections, and customer concerns promptly and professionally. Communicate with residents, businesses, municipalities, and township representatives as necessary. Prepare and distribute daily exception reports for uncollected items and service interruptions. Reporting & Administration Maintain accurate operational records, reports, and route performance documentation. Analyze operational challenges and implement effective solutions to improve service efficiency. Provide regular updates and recommendations to management regarding route performance and staffing needs. Field Support Drive routes regularly to proactively identify service issues and opportunities for improvement. Assistwithcollectionactivities, vehicle operation, and route coverage as needed. Performadditionalduties and specialprojects asassigned by management. Qualifications Required High School Diploma or GED. …