RQ08074:Systems Administrator/Operations Support Specialist

Description The Operations Control Centre (OCC) team is responsible to monitor OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres, some of them are as under: Integrated Courts Offences Network (ICON) Public Guardian Trust Account Management System (PGTAMS) Ontario Disability Support Program (ODSP) Personal Property Security Registration (PPSR Health Card Validation, Organ Donor Registry, Claims, payments and documents registrations. Registration and Licensing System of Ontario (RLSO) and internal services like Integrated Financial Information System (IFIS) Workforce Information Network (WIN) Enterprise Service Management System (eSMT) etc. OCC Team is also responsible to provide onsite support in Main Computer Room, Justice and PKI cages as requested by Tier 2/3 SMEs working remotely for physical interventions to devices hosted in the data centres on regular basis or while working on high priority Incidents impacting OPS services. OCC provides access to data centres to vendor support staff responding to hardware repair calls and escorts them during their visits and coordinate related parts deliveries OCC also provide Smart Hands service for physical interventions to Co-Lo clients for their devices hosted in OPS data centres as directed by their SMEs working remotely and provide escorts to their vendors We require a FFS to support above mentioned responsibilities professionally and in timely manner, using state-of-art tools to minimize impact on public and meet our SLAs with Co-Lo clients. Description Deliverable: Deliverable: Systems Deployment, Operations and Management. Responsibilities: End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres. Responding to high priority requests and Incidents. Participate in system recovery and service restoration efforts and meetings. Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks. Initiating established recovery and or escalation procedures. Implementing Change requests for mainframe, midrange and network Platforms. Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met. Participating…