SaaS Product Owner - (US Shift)

About Adit Adit replaces the pile of disconnected software that dental, optometry, chiropractic, and orthodontic practices in the US have been stuck with for decades. Calls, texts, patient forms, online scheduling, reviews, analytics, and payments run in one platform, integrated with the practice management systems clinics already use — Dentrix, Eaglesoft, Open Dental. Thousands of practices run their front office on us. Some have cut ten vendors down to one. Our users aren’t software buyers by training. They’re front-desk staff at a US dental clinic answering a phone with a patient standing in front of them. That constraint shapes everything we build — and it means part of this job is getting genuinely close to a customer you’ll rarely meet in person. About the role You’ll own the backlog for the Patient Engagement squad — [N] engineers, a designer, and a QA engineer, based in [India / split across India and the US] — covering online scheduling, patient forms, appointment reminders, and two-way messaging. It’s the part of Adit that patients actually touch, and the part practices judge us on when a chair sits empty. T wo things to be clear about up front: The team is dedicated to you, but doesn’t report to you. Engineers report through engineering management. Your authority comes from the quality and clarity of your backlog, not from a reporting line. If you’ve only ever directed work through org structure, this will be a hard adjustment. If you’ve earned a team’s trust by being the person who always has the answer ready, you’ll do well here. You report to the Director of Product in Houston. There’s no product manager between you and product leadership. You’ll help shape the quarterly plan for your area rather than inherit it, and you’ll own the stakeholder relationships that come with it — most of them 10.5 hours behind you. What you’ll do Own and order the Patient Engagement backlog, keeping it transparent and current so everyone knows what’s next and why. Build the quarterly plan for your area with the Director of Product — you bring the proposal and the evidence, and you defend it. Write user stories and acceptance criteria that engineers can build from and QA can test against, with the edge cases already thought through. Written clarity matters more here than in a co-located role: your specs have to survive a night without you. Run backlog refinement, sprint planning, reviews, and release readiness alongside the engineering lead. Get close to US dental practices through the evidence available to you: recorded support and sales calls, ticket patterns in Zoho Desk, account and churn signals in Zoho CRM, and scheduled conversations with practices and with our US customer success team during overlap hours. Work PHI and HIPAA constraints into scoping from the start, not as a compliance review at the end. Manage dependencies on practice management system integrations, where release timing isn’t entirely ours to…