Sales Assistant

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things. As a Sales Assistant for Greenheck Group you will provide daily support to the sales channel via phone and email, addressing inquiries on order status, shipping, returns, billing, and order changes. Your responsibilities will include processing Return Goods Authorizations (RGA's), generate reports, and supporting front desk duties. WHAT YOU'LL BE DOING Provide daily sales channel support via email in a timely manner. Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes.      Effectively communicate with reps and customers, including the ability to remain calm and resilient in high pressure situations.   Process Return Goods Authorization (RGA's), order changes, cancellations, etc., and log requests in CRM database. May provide late ship report, packing list, invoices / acknowledgements, motor data sheets, QD stock notifications, order status and expected ship dates, etc. Support coverage on switchboard and front desk responsibilities. Participate in rep and customer visits as required. Must have basic understanding of sales channel policies and basic knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com. Provide excellent customer service by answering and directing incoming phone calls on the main switchboard. Greet and assist visitors. Manage ordering and stocking office supplies . Coordinate and manage lunch for customer site visits, QBR's and executive visits. Coordinate with internal teams on rep inquiries, ensuring timely and accurate resolution, and escalating when necessary. Support special design requests and pricing adjustments and coordinate with relevant departments for resolution. Intermediate computer skills (i.e. CAPS, SAP, CRM, Microsoft Office programs, etc.) required. Other miscellaneous duties as required. WHAT YOU SHOULD HAVE 0-2 years of relevant work experience required. Intermediate computer skills (i.e., CAPS, SAP, CRM, Microsoft Office programs, etc.)…