Sales Operations Analyst

Key Roles & Responsibilities : CRM & Salesforce Management: Maintain accurate Salesforce records for leads, contacts, accounts, opportunities and sales activities, ensuring data quality and timely updates Sales Pipeline Management: Track opportunity stages, deal values, expected closure dates, follow-ups and next actions to maintain clear pipeline visibility. Sales Reporting & Dashboards: Prepare daily, weekly and monthly reports covering leads, outreach, meetings, demos, proposals, pipeline movement, revenue and closures. Lead & MQL Management: Coordinate lead qualification and assignment, monitor lead status and conversions, and ensure timely follow-ups. Sales Activity Tracking: Monitor calls, emails, LinkedIn outreach, meetings and customer interactions, ensuring CRM updates and follow-up actions are completed on time. Meeting & Sales Coordination: Schedule internal and customer meetings, prepare agendas, circulate Minutes of Meetings (MoM), and track action items and next steps. Proposal, POC & Commercial Coordination: Track proposals, quotations, demos, POCs, pricing approvals and customer feedback in coordination with Sales, Pre-Sales and Product teams. Revenue & Forecast Tracking: Monitor pipeline value, expected revenue, closures, pending billing and forecast changes to support management decisions. Contract & Renewal Management: Track NDAs, MSAs, SOWs, POs, renewals and expiry dates, ensuring timely followups and approvals. Cross-functional Coordination: Work with Sales, BDR, Pre-Sales, Product, Finance, Legal, Customer Success and Leadership to ensure smooth sales operations. Process Improvement: Standardize CRM workflows, reporting formats and sales trackers to improve data accuracy, efficiency and pipeline visibility. Skills: Salesforce / CRM Sales Pipeline Management Microsoft Excel & Reporting Dashboard Preparation Lead & MQL Management Data Analysis Sales Forecasting Proposal & POC Coordination Meeting Management & MoM Contract & Renewal Tracking Stakeholder Coordination Communication & Follow-up Process Improvement Key Performance Indicators (KPIs) CRM data accuracy and timely updates Pipeline visibility and forecast accuracy Lead-to-opportunity conversion Timely reporting and follow-ups Proposal, POC and renewal tracking Revenue visibility and action-item closure