Sales Operations Manager

Who We’re Looking For At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport. We don’t bring people in to run playbooks.   We hire people   who want to rewrite them . And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.) What is ScalePad At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day. Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.  But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do. With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.  About The Role  The Sales Operations Manager is a critical hire within the Revenue Operations org, sitting at the intersection of sales strategy and operational execution. This is a strategic role that requires an operator's mindset — someone who can hold a long-term view while executing in the short term, navigate ambiguity without losing momentum, and adapt quickly as the business evolves. You will partner directly with Sales leadership and the broader RevOps team to drive measurable revenue outcomes, not just operational efficiency. What You’ll Own Get ready to go beyond order-taking. Your strategic responsibilities include: Sales Technology & AI Own the full sales tech stack end-to-end — administration, adoption, and roadmap. Define utilization and impact metrics for every tool; make rationalization calls and lead implementations in partnership with Revenue Systems. Drive adoption across the sales team through enablement and change reinforcement; adoption is an outcome, not an assumption. Identify and deploy AI-powered workflows that improve rep productivity, pipeline quality, and sales cycle efficiency — covering conversation intelligence, predictive scoring, CRM enrichment, and automated outreach. Build ROI expectations before deploying…