Sales Operations Specialist

The Sales Operations Specialist works closely with Sales, Program Management, and internal departments to support the sales operations process and deliver exceptional customer service. This role serves as a key liaison across cross-functional teams, ensuring effective communication, timely follow-up, accurate order processing, and overall customer satisfaction. The Sales Operations Specialist will coordinate with Sales, Program Management, Purchasing, Finance & Accounting, and Production teams to support sales activities from quote preparation through order fulfillment and invoicing. Key Responsibilities: Sales Operations & Order Management Coordinate and support all aspects of the sales operations process, from quote preparation through order processing and fulfillment. Prepare and coordinate customer quotes, proposals, and RFP responses. Expedite quote approvals to ensure timely sales closures. Enter customer orders into the management system and verify product information, quotes, payment terms, and other order details for accuracy. Process and track customer orders, ensuring timely follow-up and resolution of issues. Consolidate account records and maintain accurate customer and sales order information in the management system. Gather, prepare, and maintain reports related to sales orders and account activities. Support invoice processing and coordinate with Finance & Accounting as needed. Manage general sales and administrative activities to support the Sales team. Cross-Functional Coordination Serve as a key liaison between Sales, Program Management, Purchasing, Finance & Accounting, Production, and other internal departments. Facilitate effective communication and ensure relevant stakeholders receive timely project and order updates. Provide project and order status updates and coordinate necessary follow-ups with internal teams and customers. Meet with leadership daily to review orders, quotes, and outstanding sales activities at the end of each business day. Coordinate cross-functional activities to ensure customer requirements and sales commitments are met. Risk & Performance Management Identify, assess, and monitor risks associated with program and sales activities. Coordinate and implement appropriate actions to mitigate potential risks and prevent delays. Evaluate program and operational performance and identify opportunities for improvement. Present findings, insights, and recommendations to management to support continuous improvement and operational effectiveness. Account & Market Support Conduct research on new accounts and prospective clients. Maintain accurate and up-to-date account information and support the Sales team with customer and account-related research. Assist with projects and initiatives that support business growth and sales operations objectives. Other Responsibilities Take on additional responsibilities and special projects as assigned to support business and team…