Client Solutions Center Specialist

Starting Pay Rate is Based on Experience - Minimum Hourly Rate: $17.00 Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results. What are our values?   Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars? What about the perks?   Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE. Supervisory Responsibilities:   N/A Summary:  The Client Solutions Center Specialist 1 is responsible for providing outstanding client experience by responding to client inquiries. The Specialist 1 accepts calls from clients, answering questions, and addressing concerns while adhering to the bank and department standards and maintaining a polite and professional demeanor. The Client Solutions Center Specialist 1 educates clients about Centier’s financial products and services and refers or sells the appropriate products and services matching the client’s needs. This position requires flexibility in working evenings and some weekends. Essential Duties and Responsibilities: Brand Ambassador/Client Experience   Follow Centier’s Mission, Essentials of Excellence and Values in all interactions. Provide the highest levels of quality service to clients and perform client requested services in a friendly, positive, professional manner, always using the clients’ name. Provide accurate, satisfactory answers to client inquiries and concerns. Maintain a position of trust and responsibility by keeping all customer business confidential. Handle and resolve client problems and complaints in a quick and efficient manner either on your own or with the assistance of management, while offering patient and empathetic assistance and support. Consistently follow all the key performance behaviors outlined in individual client survey service scores. Overall focus on owning the client experience effectively and efficiently to provide end to end servicing whenever possible. Training and Development Stay up to date with pertinent information, including…