Sales team lead - Vilnius

DelfinGroup is a Latvian fintech company, part of the INDEXO Group , offering accessible, straightforward, and customer-oriented financial services. Our Lithuanian business is still in a build-and-grow stage. The team is currently small, which means this is not a role where you simply take over an established sales operation. We are looking for an experienced, hands-on Sales Team Lead who has built strong call-center sales teams before and knows how to turn processes, people, data, and technology into better sales results. You will lead both our Sales and Information Line teams , develop them as the business grows, and work closely with the Country Manager and colleagues across the organization. Mission Build and develop a high-performing Sales and Information Line operation in Lithuania by growing the team, improving sales processes and customer interactions, and using data, systems, and AI to continuously increase performance and efficiency. Expected Outcomes First 3 Months Take ownership of the Sales and Information Line teams and understand current performance, processes, systems, and customer journeys Establish clear daily management routines, KPIs, performance monitoring, and individual feedback Identify the biggest opportunities to improve sales processes, conversion, productivity, and customer interactions Understand how our systems and data can be better used to manage and improve team performance Start actively using AI in everyday work, analysis, sales improvement, and team management Within 6 Months Build and develop the team in line with business growth Improve sales approaches, scripts, objection handling, and customer communication based on actual performance data Establish structured coaching and performance management across both teams Introduce practical improvements and automation using AI and other available tools Use data consistently to understand what works, identify performance gaps, and make better decisions Create efficient cooperation between the Sales and Information Line teams and other parts of the business Within 12 Months Build a strong, scalable Sales and Information Line operation capable of supporting further growth in Lithuania Deliver measurable improvements in sales performance, conversion, productivity, and team quality Develop a high-performing team with clear expectations, accountability, and strong sales discipline Establish a culture where data, AI, experimentation, and continuous improvement are part of everyday work Continuously identify and implement better ways to sell our products and serve our customers Experience & Skills We are looking for someone who has already demonstrated success in a similar environment Strong hands-on understanding of outbound/inbound sales, conversion, sales scripts, objection handling, and performance management Experience recruiting, onboarding, coaching, and developing salespeople Strong…