Sales Trainer

Role: Sales Trainer Location: Bangalore, India (Work from Office) Department: Sales & Admissions Employment Type: Full-Time Experience: 5 + Years Shift Timing: 10 AM to 6 PM About 21K School 21K School is Asia’s leading online school, delivering world-class education to students across multiple geographies through a flexible and technology-driven learning model. Our mission is to make high-quality schooling accessible to learners regardless of location while ensuring academic excellence and meaningful parent engagement. As our admissions and revenue teams continue to scale, building a strong and consistent sales capability is critical to driving conversions, improving customer engagement, and achieving revenue targets. About the Role: We are looking for an experienced Sales Trainer to design and deliver effective training programs for our admissions and sales teams. The role will focus on sales onboarding, product training, communication skills, sales techniques, objection handling, call quality, and continuous performance coaching. The Sales Trainer will work closely with sales leadership to identify skill gaps and build training interventions that directly contribute to improved conversion and revenue performance. The ideal candidate should have strong hands-on experience in sales training, coaching, call audits, and performance improvement, preferably within EdTech, Education, B2C, Inside Sales, or a high-volume sales environment. Key Responsibilities: 1. Sales Training & Development Design and deliver training programs for new and existing sales teams. Conduct structured onboarding programs for new sales hires. Train teams on sales processes, customer engagement, product knowledge, and sales techniques. Develop training modules, presentations, role plays, activities, and assessments. Conduct refresher and upskilling sessions based on business requirements. 2. Sales Skills & Conversion Training Train sales teams on consultative selling and effective sales conversations. Coach teams on probing, need identification, pitching, and closing techniques. Develop strong objection-handling and negotiation capabilities. Train counsellors on creating urgency and effectively communicating product value. Improve conversion through structured sales coaching interventions. 3. Call Audits & Quality Improvement  Conduct regular call audits to assess sales conversations and customer handling.  Identify gaps in communication, pitch quality, product knowledge, and objection handling.  Provide actionable feedback and individual coaching to sales representatives.  Track recurring quality issues and create targeted training interventions.  Work with sales managers to improve overall call quality and conversion performance. 4. Performance Coaching  Analyse individual and team performance to identify training requirements.  Conduct one-on-one coaching sessions for underperforming team…