Salesforce Functional Lead

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone. We use these values to fuel superior results: Lock arms We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good. Show hustle We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional. Embrace change From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next. Elevate empathy We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability . Never settle We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas. But enough about us. Let’s talk about you. The Salesforce Functional Lead must have the confidence to lead cross-functional teams, the ability to partner with lateral project leads, and the client advocacy skills to manage clients up and down an organizational structure. The ideal candidate has a strong passion for experience strategy, experience design and digital platform development. They have proven experience running substantial client projects and driving success at an account level. The Salesforce Functional Lead thrives at the intersection of building today’s agreed-upon solution while also advocating for tomorrow’s next great step. They love navigating the complexities that digital projects can bring, daily inspiring and motivating their teams to do compelling and commercially successful work. Do you love learning about technology, having fun while you work, and delivering exceptional client outcomes? If so, this might be the role for you! What you’ll do: Act as Functional Lead on consulting engagements to ensure successful delivery of the projects in various accounts for scope, deliverables, budget, client satisfaction, business outcomes and team engagement. Become a trusted advisor to our clients and facilitate ongoing communications and guiding efforts to manage and exceed client expectations. Develop, grow, and sustain strategic client relationships. Facilitate programs that draw out and answer clients’ needs. Anticipate the needs, concerns and input from clients, and advocate for high-ROI solutions that may challenge perspectives on process, systems, and customers. Understand client business,…