SAP Support Specialist

24/08/2026 POL-Kraków SAP Support Specialist   We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues. Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business. GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio. Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal. Better food. Brighter future SAP Support Specialist About the role We are looking for a service-minded and structured SAP Support Specialist to join our Global IT Service Desk in Kraków. This is a small, distributed team. Today it is one SAP Support Specialist, based in Denmark — with you, it is two. You would be our SAP support presence in Poland, working closely with your colleague across the border every day. That means real ownership from day one: you will be one of two people the business turns to when SAP does not do what it should. No script, no queue you disappear into, and no waiting for someone else to pick up the case. The work is hands-on. A significant part of the day is classic 1st line SAP support — receiving, triaging and resolving incidents and service requests from users. Around that sit recurring operational tasks such as SAP transports, VIM user access and Internal Control reporting, plus close cooperation with colleagues in IT, Finance, Operations and Internal Controls across several countries. What you will be doing Provide 1st line support for SAP incidents and service requests — this is the core of the role Troubleshoot and resolve SAP-related user issues, and escalate to 2nd and 3rd line where needed Process and quality check SAP transports Manage VIM (Vendor Invoice Management) user access and support Internal Control reporting activities Monitor SAP-related automation and robot processes , and hand over tasks to our RPA team when a process needs adjusting or a new automation is needed Create and maintain documentation and knowledge articles Contribute to process improvements and service quality initiatives Work closely with colleagues across multiple countries and business functions What we are looking for Must have Experience supporting users in an SAP environment — for example from a service desk, application support,…