SAP Support Specialist II

Apply Description Company: Air Squared Manufacturing, LLC Title of Position: SAP Support Specialist II Position Type: Full time; Exempt Air Squared Manufacturing, Inc. is an OEM manufacturer of scroll type compressors, vacuum pumps and expanders for the medical, aerospace, fuel cell and power generation industries. Air Squared offers exciting career opportunities working on projects including NASA MOXIE, Leading Electric and Autonomous Vehicle OEM, DOE Clean Energy initiatives ranging from nuclear fusion and the Advanced Research Projects Agency - Energy (ARPA-e), and other cutting-edge projects. As part of the Air Squared SAP support organization, the SAP Level 2 Support Specialist provides functional and operational support for incidents and service requests that cannot be resolved by key users or Level 1 support. The position works closely with Air Squared business teams, process owners, key users, local IT, and the Core SAP team. The role combines hands-on troubleshooting, functional analysis, user assistance, documentation, and coordination with Level 3 SAP experts. It is designed for a pragmatic professional who can understand end-to-end industrial processes and translate operational issues into reliable SAP solutions. Pay Range: $80,000 - $103,000 / year, based on qualifications and experience Company Benefits include: Health Insurance through Cigna (optional HSA plan with $10 per pay period matching) Dental and Vision insurance Long Term Disability Insurance, paid by employer Group and voluntary life insurance 401K Retirement Plan Safety shoe allowance 3-weeks PTO accrual and paid holidays Parental Leave Educational reimbursement Company Perks include: Catered company lunches on a quarterly basis Company Summer picnic for employees and their families Department activities budget Company Happy Hours, Trivia night and more Casual dress code Employee Referral Program Employee Recognition Awards SAP Support Specialist II Job Responsibilities: Own and process Level 2 SAP incidents and service requests, from qualification through resolution and closure, in line with agreed priorities and service levels, among industrial modules: PP / QM, MM / SD, WM / HU Analyze issues, identify root causes, raise defects, propose safe workarounds, deploy and document corrective and curative actions across business process, master data, transactional data, authorization, interface, output, and configuration dimensions Support and Guide business teams in their knowledge of SAP: training, support documentation, user instructions Assist Key Users in the management of value-added features and improvements: requirement design, specification, test & validation, training and deployment, assistance and continuous improvement Ensure a smooth relation between Air Squared business and SAP Core Team: key contact of both teams, reporting & communication from and to Core Team, key local coordinator to steer…