SB 1510 - System Engineer-II

Department IT Operations Location Hyderabad Experience 7+ Years Employment Full-Time Reports To IT Operations Manager Role Overview We are looking for an experienced and hands-on System Engineer to strengthen IT operations at our Hyderabad office, which supports a workforce of 185+ employees. The candidate will work alongside the existing site IT engineer and share full ownership of the site’s infrastructure, network, end-user computing, and IT security. The role requires a senior professional who can act as the L2/L3 escalation point, run the site independently when required, and drive standardisation, automation, and service-level improvements as the office grows Key Responsibilities Network & Infrastructure Management Own day-to-day administration of the site LAN/WAN, Wi-Fi, switches, firewalls, and VPNs supporting 185+ users. Configure and maintain firewall policies, VLANs, access rules, ISP links, and failover/redundancy. Administer the Windows Server environment – Active Directory, DNS, DHCP, Group Policy, and file/print services. Manage Microsoft Azure and Entra ID resources – virtual machines, storage, networking, NSGs, and conditional access. Proactively monitor network, server, and bandwidth health; perform root-cause analysis and capacity planning. Own backup schedules, restoration testing, and site-level DR/BCP planning and documentation. End-User Computing & Microsoft 365 Administer Microsoft 365 – Exchange Online, Teams, SharePoint/OneDrive, licensing, and mail-flow/security policies. Manage endpoints through Intune/SCCM – imaging, application deployment, compliance, and device policies. Drive monthly patch management and ensure antivirus/EDR coverage and compliance across all endpoints. Handle end-to-end onboarding/offboarding (laptops, accounts, access provisioning and revocation) for joiners and exits. IT Support & Service Delivery Act as the L2/L3 escalation point for complex and critical incidents at the Hyderabad office. Share the ticket queue with the existing IT engineer, ensuring SLA adherence and continuous coverage during leave, shifts, and peak periods. Carry out problem management for recurring issues and implement permanent fixes. Prepare weekly/monthly reports on ticket volumes, SLA performance, and infrastructure health. Maintain the IT knowledge base and guide L1/helpdesk or support staff where applicable. IT Security & Compliance Implement and enforce security baselines, access reviews, USB/DLP controls, and password/MFA policies. Support internal and external audits (ISO 27001 / SOC 2) by maintaining controls and producing evidence. Respond to security incidents, phishing reports, and vulnerability findings in a timely manner. IT Asset, Vendor & Procurement Management Maintain an accurate inventory of IT hardware, software, and licenses for all 185+ users and shared devices. Manage the full asset lifecycle – procurement, assignment, repair, refresh,…