Scale WMS Consultant

General Information: Job Title: Scale WMS Consultant Job Location: Toronto, ON (Remote) Job Type: Full-time, Permanent Hiring Timeline: Immediate Reporting Line: Co-Founder & COO Travel Expectations: Up to 50% travel, based on customer requirements. Existing Vacancy: Yes Application Deadline: Open until Filled Salary Range: $80–100k CAD per year (negotiable) About Fulfillment IQ (FIQ) At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms. Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you’re a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you’ll find meaningful work and career growth. We’re proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork. Role Overview: The SCALE WMS Consultant is responsible for leading the SCALE WMS implementation, will actively participate in the SCALE WMS design, configuration and WMS implementation projects. Serve as the subject matter expert on Manhattan Associates (MA) SCALE WMS, based on an in-depth knowledge of functional areas such as Inbound, Outbound, Inventory management, MHE, and the unique business activity requirements of the client. Key Responsibilities: Manhattan Scale WMS implementation & Support. Perform system configuration of Manhattan Associates SCALE WMS. Collaborate with client’s team during software design process to understand business requirements, Issues, and changes to existing functionalities. Architecture and Development. Documentation of Requirements, SOP documents creation. Translate the user requirements into functional and technical design, application configuration. Documenting all aspects of the system (e.g. URS, process flows, functional specifications, technical design, application configuration, test scenarios, Support document etc.) according to internal procedures. Coordinates problem solution with multiple external Vendors for TMS, Packing & Conveyor system. Facilitate and support functional and user acceptance testing. Troubleshoot operational and technical issues within SCALE and integrations. Drive operational efficiency through people, process, and technical improvements. Coordinate with Manhattan Associates development and support teams as needed. …